Human Data Operations Partner, Research

<h1 style="text-align: center;"><span style="color: rgb(126, 140, 141); font-family: tahoma, arial, helvetica, sans-serif;"><strong>Human Data Operations Partner, Research</strong></span></h1> <p>&nbsp;</p> <p style="text-align: center;"><span style="color: rgb(126, 140, 141); font-family: tahoma, arial, helvetica, sans-serif;"><em>&nbsp;Prolific</em></span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates prodcts and models.</span></p> <p>&nbsp;</p> <p style="text-align: center;"><span style="color: rgb(126, 140, 141); font-family: tahoma, arial, helvetica, sans-serif;"><em>The role</em></span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">As a Human Data Operations Partner (Research), you will own the operational success of complex and high-value research customer projects, while also helping shape the long-term capability of Prolific’s Research participant supply.</span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">This role combines hands-on delivery with strategic development. You will lead bespoke and technically demanding research engagements - spanning academic studies, product testing, user interviews, and B2B/B2C market research - ensuring feasibility, quality, and execution excellence.Alongside customer ownership, you will identify structural gaps and growth opportunities in our Research supply (i.e. niche professional segments, international expansion) and partner cross-functionally to build scalable solutions.&nbsp;Success in this role means improving time-to-data, fill rates, and customer outcomes - while strengthening the long-term foundations of Prolific’s Research vertical.</span></p> <p>&nbsp;</p> <p style="text-align: center;"><span style="color: rgb(126, 140, 141); font-family: tahoma, arial, helvetica, sans-serif;"><em>What you’ll be doing in the role&nbsp;</em></span></p> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Serve as a key resource for client-specific Research customer teams, acting as the primary point of contact for participant-related operations.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Support bespoke client projects by managing participant acquisition, onboarding, verification, and activation processes to meet deliverables.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Partner with the Head of Human Data Operations to address gaps in participant supply, ensuring alignment with customer requirements and quality standards.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Develop detailed project plans, workflows, and enablement materials to support efficient delivery.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Maintain Prolific’s participant pools as high-quality, diverse, and optimised to meet customer demands.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Continuously optimise participant onboarding and activation funnels to enhance retention and task performance.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Monitor participant engagement and quality metrics, using insights to drive improvements.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Contribute to upskilling programmes and certification processes for participants involved in complex Research tasks.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Work closely with product, data, science, and customer success teams to align operational priorities with strategic objectives.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Collaborate with product managers to transform manual processes into scalable, technology-driven solutions.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Act as a conduit between delivery teams and operational functions to ensure seamless project execution.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Document and communicate operational changes to stakeholders across the business, ensuring smooth adoption.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Develop playbooks and documentation that turn reactive customer requests into repeatable operational capabilities.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Contribute to roadmap discussions related to Research supply strategy and long-term vertical growth.</span></li> </ul> <p>&nbsp;</p> <p style="text-align: center;"><span style="color: rgb(126, 140, 141); font-family: tahoma, arial, helvetica, sans-serif;"><em>What you’ll bring to the role</em></span></p> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Experience in operations, ideally in marketplace or platform environments.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Demonstrated ability to manage multiple projects and meet deadlines in a fast-paced environment.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Strong project management skills, with attention to detail and operational execution.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Experience in implementing and optimising processes to improve efficiency and scalability.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Proficiency in operational tools and systems such as Metabase, Zapier, Asana, and HubSpot.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Exceptional communication and documentation skills, with a track record of stakeholder enablement.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Confidence with data analysis and operational metrics to support decision-making and continuous improvement</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Familiarity with human data operations, product or data operations, participant recruitment, or managing global crowdsourcing/gig-economy platforms.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Experience supporting AI/ML lifecycle projects, such as data labelling, annotation, or domain-specific task curation.</span></li> </ul> <p>&nbsp;</p> <p style="text-align: center;"><span style="color: rgb(126, 140, 141); font-family: tahoma, arial, helvetica, sans-serif;"><em>Why Prolific is a great place to work</em></span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.</span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">We believe that the next leap in AI capabilities won't come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation—one that reflects the breath and the best of humanity.</span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.</span></p> <p>&nbsp;</p> <p style="text-align: center;"><span style="color: rgb(126, 140, 141); font-family: tahoma, arial, helvetica, sans-serif;"><em>Links to more information on Prolific</em></span></p> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><a href="https://www.notion.so/prolific/dbc97f2b3ff24f1bb6fa834a2c9c3283?v=4f874e88e46a4f54afd8bf62f1db19ed&amp;p=9f2c1de05dfa43338d48c20362bfead1&amp;pm=c">Benefits&nbsp;</a></span></p> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><a href="https://www.notion.so/prolific/dbc97f2b3ff24f1bb6fa834a2c9c3283?v=4f874e88e46a4f54afd8bf62f1db19ed">External Handbook</a>&nbsp;</span></p> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><a href="https://www.prolific.com/">Website&nbsp;</a></span></p> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><a href="https://www.youtube.com/@JoinProlific">YouTube</a>&nbsp;</span></p> <p style="text-align: center;">&nbsp;</p> <p style="text-align: center;"><span style="color: rgb(126, 140, 141); font-family: tahoma, arial, helvetica, sans-serif;"><em>Privacy Statement</em></span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organization planning. Prolific's&nbsp;<a href="https://www.notion.so/prolific/Policy-Privacy-Notice-for-Candidates-f94a136a67544388b4888bc436451b57">Candidate Privacy Notice</a>&nbsp;explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.</span></p> <p>&nbsp;</p>