Strategic Projects Lead, Managed Services

<h1 style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif; color: rgb(126, 140, 141);"><strong>Strategic Projects Lead, Managed Services&nbsp;</strong></span></h1> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif; color: rgb(126, 140, 141);"><strong>Team: Client Services</strong></span></p> <p style="text-align: center;">&nbsp;</p> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif; color: rgb(126, 140, 141);"><strong><em>Prolific</em></strong></span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Prolific isn’t just enabling AI innovation – we’re redefining it. While foundational AI technologies are becoming commoditized, Prolific’s human data infrastructure provides the high-quality, diverse data required to train the next generation of AI models. Through our platform, we empower researchers and companies to access a global, ethically curated participant base, ensuring cutting-edge AI research and training grounded in inclusivity and precision.</span></p> <p style="text-align: center;">&nbsp;</p> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif; color: rgb(126, 140, 141);"><strong><em>The Role</em></strong></span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">As a Strategic projects lead focused on AI projects, you’ll play a key role in delivering some of Prolific’s most important and complex client programmes.<br>You’ll own client engagements end to end, working directly with clients to understand what they’re trying to achieve and translating their requirements into successful human data programmes. You’ll bring together teams across Prolific to deliver the right solution, while owning the client relationship, project execution and overall success of the engagement.<br>This is a hands-on role in a fast-moving area of AI. Projects can be complex and requirements can evolve quickly, so you’ll need to be comfortable working through ambiguity, getting into the detail when needed and making sound decisions to keep delivery moving.<br>You’ll combine strong client management with an understanding of AI and human data workflows, helping us deliver excellent work for our clients while continuing to improve how we deliver AI projects at scale.<br><br></span></p> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif; color: rgb(126, 140, 141);"><strong><em>What You’ll Be Doing</em></strong></span></p> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Own the end-to-end delivery of complex AI projects, from understanding client requirements and shaping the delivery approach through to execution and completion.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Act as the primary point of contact for your clients, building strong relationships and providing clear, consistent communication throughout the project lifecycle.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Work with clients to translate complex or evolving requirements into clear project scopes, delivery plans, success criteria and practical solutions.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Partner closely with Sales, Operations, Product and Engineering to coordinate resources, solve delivery challenges and ensure projects meet both client and Prolific goals.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Stay close to project execution, identifying risks or issues early and working through problems directly to keep delivery on track.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Own and track key delivery metrics including quality, timelines, budgets and profitability, using project data to identify opportunities to improve outcomes.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Help improve the way we deliver AI projects, developing more effective and scalable processes, tools and ways of working as our client base grows.</span></li> </ul> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif; color: rgb(126, 140, 141);"><strong><em>What You’ll Bring to the Role</em></strong></span></p> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">3–6+ years of experience managing complex client projects or programmes, ideally within AI/ML, human data, data services or another technical environment.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">A solid understanding of AI technologies and the AI/ML development lifecycle, including familiarity with areas such as data collection, annotation, evaluation or validation.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Strong client-facing skills, with experience building trusted relationships and communicating effectively with both technical and non-technical stakeholders.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Experience taking complex or ambiguous client requirements and turning them into clear, executable plans and successful outcomes.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">A hands-on approach to delivery and problem-solving, with the ability to get into the detail, identify what’s going wrong and drive solutions forward.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Strong analytical and commercial judgement, with experience managing project KPIs, budgets, profitability, quality and delivery performance.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Proven ability to lead across teams, align different stakeholders and operate effectively in a fast-moving environment where priorities and requirements can change.</span></li> </ul> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><strong><em>Why Prolific is a great place to work</em></strong></span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.</span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">We believe that the next leap in AI capabilities won't come solely from scaling existing models, but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation – one that reflects the breath and the best of humanity.</span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research.</span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture. At Prolific, our compensation packages for eligible roles include base salary, equity, and benefits. Many roles also include the opportunity to earn a cash variable element, such as a bonus or commission. Each job posting shows a salary range that reflects the minimum and maximum target for new hires, based on the role’s location as well as your skills, experience, and relevant education or training. You can check the job posting’s subtitle to see where the position is based. Your recruiter will also be happy to share the specific salary range for your preferred location during the hiring process.</span></p> <p>&nbsp;</p> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><strong><em>Why Prolific is a great place to work</em></strong></span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.</span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">We believe that the next leap in AI capabilities won't come solely from scaling existing models, but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation – one that reflects the breath and the best of humanity.</span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research.</span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture. At Prolific, our compensation packages for eligible roles include base salary, equity, and benefits. Many roles also include the opportunity to earn a cash variable element, such as a bonus or commission. Each job posting shows a salary range that reflects the minimum and maximum target for new hires, based on the role’s location as well as your skills, experience, and relevant education or training. You can check the job posting’s subtitle to see where the position is based. Your recruiter will also be happy to share the specific salary range for your preferred location during the hiring process.</span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">For pay transparency, the base salary range for this full-time role in San Francisco or New York is $150,000-$200,000 per annum and negotiable for other states.</span></p> <h3 style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt; color: rgb(126, 140, 141);"><em><br>Links to More Information</em></span></h3> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><a href="https://www.notion.so/prolific/dbc97f2b3ff24f1bb6fa834a2c9c3283?v=4f874e88e46a4f54afd8bf62f1db19ed&amp;p=9f2c1de05dfa43338d48c20362bfead1&amp;pm=c">Benefits&nbsp;</a></span></p> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><a href="https://www.notion.so/prolific/dbc97f2b3ff24f1bb6fa834a2c9c3283?v=4f874e88e46a4f54afd8bf62f1db19ed">External Handbook</a>&nbsp;</span></p> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><a href="https://www.prolific.com/">Website&nbsp;</a></span></p> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><a href="https://www.youtube.com/@JoinProlific">Youtube</a>&nbsp;</span></p> <p>&nbsp;</p> <p style="text-align: center;"><span style="color: rgb(126, 140, 141); font-family: tahoma, arial, helvetica, sans-serif;"><strong><em>Privacy Statement</em></strong></span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organisation planning. Prolific's <a href="https://www.notion.so/prolific/Policy-Privacy-Notice-for-Candidates-f94a136a67544388b4888bc436451b57">Candidate Privacy Notice</a> explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.</span></p>